Last Updated: 02-06-2025
1. Dispatch Time
All orders are processed and dispatched from our warehouse within 48 hours (excluding Sundays & public holidays).
2. Delivery Timelines
Once dispatched, orders typically arrive within:
- Delhi NCR: 1–2 business days
- Metro Cities (Mumbai, Bangalore, Chennai, Kolkata, Hyderabad): 3 business days
- Rest of India: 4–5 business days
- North East India: 7–8 business days
Note: Delivery times start after dispatch and may vary due to courier delays, weather, or remote locations.
3. Shipping Areas
We currently ship only within India.
4. Shipping Fees
- Calculated automatically at checkout based on order weight/destination.
- Free shipping offers (if any) will be displayed on-site.
5. Order Tracking
- You’ll receive a tracking link via SMS/email once your order ships.
- Track orders in real-time on our website or the courier’s portal.
6. Delay Management
- Delays due to logistics, weather, or unforeseen events? We’ll proactively notify you.
- Contact us at support@myearthly.in if your order exceeds estimated timelines.
7. Important Notes
- Address Accuracy: Ensure shipping details are correct. We’re not liable for failed deliveries due to incorrect addresses.
- Unavoidable Delays: Festive seasons or natural disasters may extend delivery times.
- Returns: See our Return Policy for issues with delivered products.
Contact Us
Questions? Reach out:
- Email: support@myearthly.in
- Hours: 10 AM – 6 PM (Mon-Sat)
Earthly products are packed with care—and shipped responsibly. 🌿
